Remote IT support
Troubleshooting for supported devices, software issues, account access, and day-to-day technology problems.
Practical help when work gets stuck MANAGED IT • ORANGE COUNTY, CA
Technology support that keeps your team moving forward.
Practical IT support, proactive device management, and security-minded service for organizations that need technology to work reliably.
Direct, personal support
Remote-first service
Clear service boundaries
IT HEALTH OVERVIEW
DEVICE MANAGEMENTOne clear view
Organized
Devices & updatesHealth, patching, and inventory
✓
Accounts & accessJoiners, changes, and departures
✓
Security alertsVisibility into potential risks
✓
Proactive support, not just break-fix
Service scope is tailored to your devices, software, and operational needs.
01
One point of contact
02
Proactive maintenance
03
Security-minded setup
04
Transparent service scope
WHAT WE HELP WITH
Everyday IT. Better managed.
Get help with the systems your people depend on, while building a more consistent approach to maintenance and security.
Device management
Device inventory, update policies, health checks, and consistent configurations for supported computers.
A more organized environmentMicrosoft 365 & accounts
Employee onboarding and offboarding, account changes, access reviews, and supported Microsoft 365 administration.
The right access for the right peopleSecurity & monitoring
Endpoint protection, security alerts, web filtering options, and documented procedures for handling concerns.
Visibility with privacy in mindNONPROFIT SUPPORT PACKAGES
Clear pricing. Flexible support.
Illustrative monthly packages for 15 staff laptops and 20 shared, browser-based client laptops. We can also quote other organization sizes.
Base prices are for Personal IT Support; select RMM-Managed IT to add $349 per month to any tier. These are proposed service rates, not a binding quote. Business-hours remote support only unless specified. Licensing, initial onboarding, additional hours, and specialized incident response may cost extra. Final scope follows a device and security assessment.
Support model
Technician-led support with scheduled checks and assistance when you need it.
01 / ESSENTIAL
Essential
Foundational troubleshooting, accounts, and maintenance.
$499/ month
3 remote support hours / month
Ask about Essential
Included
- Remote troubleshooting and account assistance
- Scheduled updates and antivirus status reviews
- Basic email administration assistance
- 15 staff + 20 client devices (assessed scope)
- Additional remote time: $65/hr
- On-site time: $95/hr
Choose technician-led checks or RMM-assisted monitoring.
POPULAR OPTION
02 / PROFESSIONAL
Professional
More support time, email security, and access reviews.
$799/ month
8 remote support hours / month
Ask about Professional
Included
- Device inventory and health reviews
- Scheduled updates and patch-status review
- Antivirus status and security alert review during business hours
- Email security and MFA configuration support
- Monthly service report
- Additional remote time: $60/hr
- On-site time: $75/hr
RMM platform capabilities apply when the RMM model is selected; licenses quoted separately.
03 / COMPLETE
Complete
Expanded support hours and scheduled on-site assistance.
$1099/ month
15 remote hours + 2 on-site hours / month
Ask about Complete
Included
- Everything in Professional
- Expanded device and access reviews
- Priority business-hours incident assistance
- Monthly management reporting
- Scheduled on-site assistance (2 hrs)
- Additional remote time: $55/hr
- Specialist response and 24/7 monitoring quoted separately
No guaranteed 24/7 SOC or emergency response included.
FLEXIBLE BY DESIGN
Need a different combination?
Choose technician-led support or add RMM management to any tier. Keep your existing antivirus until renewal where compatible, or request a customized nonprofit quote.
BUILD YOUR ESTIMATE
Estimate your monthly IT support cost.
Choose a tier, support model, number of devices, and optional services. Your estimate updates instantly.
*Illustrative license estimates only; actual vendor charges and compatible tools will be confirmed. Staff and shared devices may need different security licenses.
YOUR ESTIMATED PLAN
Professional · Personal IT Support
$799/ month
Includes the first 15 staff and 20 shared client devices. For larger organizations, the estimator adds $12/month per additional staff device and $4/month per additional shared client device. Smaller fleets are quoted individually and do not automatically reduce the base price.
Request this estimate →Planning estimate, not a binding offer. Availability, device suitability, taxes, setup, labor overages, and final licensing are subject to review. No 24/7 monitoring is implied.
OPTIONAL SERVICES
Add protection and availability as needed.
Only pay for capabilities your organization actually needs.
After-hours support
Scheduled evenings from $85/hr; weekends from $110/hr; emergency remote assistance from $125/hr, subject to availability.
Endpoint security
Advanced endpoint software estimated at $5–$12/device/month; vendor and capabilities to be confirmed.
Email protection
Advanced email security estimated at $3–$7/user/month, depending on the platform and license.
Employee activity tools
Website/app reporting from $75/month plus licensing. Screenshots or productivity tracking require separate scoping and privacy policies.
Incident response
Specialist threat monitoring, managed detection, and incident response available by custom quote; not included in standard plans.
Initial onboarding
Inventory, access review, and deployment estimated at $250–$500 one-time, subject to assessment.
A CLEAR PROCESS
Good IT starts with understanding your environment.
Before recommending tools or making changes, we review what you already have, identify priorities, and agree on a practical support plan.
Start with a conversation01
Discover
Confirm devices, software, users, support expectations, and existing security tools.
02
Plan
Agree on service scope, priorities, licensing, privacy requirements, and response targets.
03
Set up
Document the environment and configure approved management and security tools.
04
Support & improve
Provide agreed support, review alerts, and report on service activity and recommendations.
SECURITY WITH ACCOUNTABILITY
Monitoring should protect the organization—and respect people.
Any employee-use monitoring is scoped with the organization, documented in an approved policy, and configured around legitimate security and acceptable-use needs. Monitoring capabilities depend on selected tools, licensing, and applicable requirements.
LET'S TALK
Let's build a support plan around your team.
Tell us about your devices, current systems, and support goals. We'll help identify the right level of service for your organization.
All Tech Repair · Orange County, California